On the day of the party all we require is a table and chairs (4 chairs is ideal) and some music for atmosphere/party games (where applicable). If you have any problems providing either of these then please contact us prior to your party.
Your deposit is non-refundable under any circumstance. In the event of you being unable to hold the party, we will be happy to reschedule your party to another suitable date. Final balance is due one week before your party date. Party hosts do not deal with payments on the day of the party. Any communication regarding payments should be done by contacting Sparkle Stars directly.
You must book and pay for the maximum number of guests that may attend. No refunds will be issued if less guests than the party has been booked for turn up on the day of the party. We will do our best to accommodate changes to your numbers if we are notified at least two weeks prior to the party. If extra guests turn up on the day, Sparkle Stars will do our best to ensure they can be included but supplies may be limited and you will be charged after the party.
Sparkle Stars Parties will not be held liable for any allergic reactions to products used by our party hosts. It is your responsibility to make any allergies known to your party host. All pamper treatments are for entertainment purposes only.
You are responsible for the welfare of all children attending the party and agree to be held liable for any injury or upset occurring during the party.
You agree to be present during the party and be responsible for ensuring the venue of the party is safe and appropriate for children. We kindly ask that you monitor any disruptive or upset children to allow all guests to enjoy the activities on offer.
Your party host will arrive shortly before your agreed start time and will commence the party at the agreed time, even if all your guests have not yet arrived. We cannot extend the length of your party if guests are late arriving. Should there be any delay to your host getting to your party on time, you will be notified via phone call or text message. This is occasionally unavoidable due to weather or traffic disruption.
Sparkle Stars will not be held liable for any accidental damage that has not been reported prior to us leaving your home or chosen venue.
Photographs may be taken during your party. These may be used for promotional purposes. If you do not wish for identifying photographs of your child to be featured, please inform your party host.
There must be an adult present at all times when children are using the pod. At events which are not specifically aimed at children (e.g. Not a children's birthday party), they must present with an accompanying adult in order to use the pod.
We reserve the right to terminate our services without notice and without refund if our equipment or staff are threatened by unreasonable or unsafe behaviour. This includes verbal abuse as well as any sort of physical threat or damage.
You are liable and will be billed for any damage to our equipment caused by yourself, your venue or your guests. Failure to pay repair or replacement costs may result in legal action being taken against you.
We must be provided with the full correct address for the chosen venue, and it is your responsibility to ensure this. There must be suitable parking facilities at your chosen venue for the duration of your Booking for reasonable access for both loading and unloading of equipment. We are happy to liaise with your venue if requested to arrange access at the agreed time on the Date, but you must provide a contact number for the venue or an email address.
The hire period for the Booking will be stated on the confirmation email we provide to you. Use of our Product will start at the agreed time and will finish at the agreed time. We will arrive to set up approximately half an hour prior to the specified start time of hire. If you require us to set up earlier than this then you must notify us at least 7 days before the Date. If we set up our Product prior to the agreed start time and the Product is not in use then there will be an additional charge of £60 for each hour the Product is not in use.
If for any instance we are delayed in providing the hired Product due to poor access or venue restrictions the agreed hire period will remain unchanged. If your event starts or runs late, the period of hire will still be for the agreed period, unless we have agreed to provide additional hours as per an addition charge.
We will endeavour to attend any event that you have hired our Product for. Where circumstances make this impossible due to, but not limited to adverse weather conditions, we will contact you as early as possible and a full refund will be made. We reserve the right to cancel any Booking because of adverse weather conditions.
We will always try to arrive at the venue location which you provide for the agreed time. Where circumstances make this difficult due to severe traffic delays or vehicle breakdowns, we will extend the time of the hire so that the hire period is the same with respect to the Booking made by you. If this is not possible we will refund you accordingly the amount of time delayed by and in proportion to the amount paid.
Emails, Facebook, other social media options and printing require an internet connection and an upload speed of 1MB/s for these options to run effectively. Emails, Facebook,other social media options and printing can run off a Wi-Fi connection as long as the connection is steady and has the recommended speed of 1MB/s. Facebook and Twitter are sometimes affected by technical issues and service disruptions, which cannot be predicted. Therefore we cannot be held responsible, if Facebook and Twitter experiences technical difficulties as this beyond our control.
The Product supplied for the Booking will clearly display a statement that all images taken using our Product can be uploaded to our public online web gallery (unless a third party requests otherwise) and we are exempt from any liability with respect to publishing the images. We will immediately remove any picture from our public online web gallery if requested to do so.
We are not responsible or liable for you or any third party uploading images taken by our Product to any social media platform either at your event or through accessing our public online web gallery.
Images taken by our Products during events may be used by us to assist with promoting our services (unless you or a third party requests otherwise). This may included printed publications as well as online images. We own all copyright in any image taken by our Products.
The terms of this Agreement, other than the sections dealing with our respective rights and obligations, shall survive termination.
We only supply the Products for internal use by your business, and you agree not to use the Product for any re-sale purposes. Nothing in this Agreement limits or excludes our liability for:
death or personal injury caused by our negligence; or
fraud or fraudulent misrepresentation;
However beyond that we exclude all other liability to the extent permitted at law.
We will under no circumstances whatever be liable to you, whether in contract, negligence, breach of statutory duty, or otherwise, arising under or in connection with the Agreement for:
any loss of profits, sales, business, or revenue;
loss or corruption of data, information or software;
loss of business opportunity;
loss of anticipated savings;
loss of goodwill; or
any indirect or consequential loss.
Our total liability to you in respect of all other losses arising under or in connection with this Agreement, whether in contract, negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the hire price of the Products. Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into the Agreement. We only supply the Products for domestic and private use. You agree not to use the Product for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Nothing in this Agreement limits or excludes our liability for:
death or personal injury caused by our negligence; or
fraud or fraudulent misrepresentation;
however beyond that we exclude all other liability to the extent permitted at law.
If we choose to waive any particular right we have under the Agreement on any particular occasion this does not prevent us from exercising that right on another occasion.
If any part of the Agreement is held by a court of law (or similar forum) to be invalid or unenforceable, this shall not affect the validity or enforceability of the rest of the Agreement.
You are not entitled to transfer or assign your rights and obligations under the Agreement to anyone else without our prior written permission.
If there are any disputes arising out of your use of the Site or relating to the Agreement then these will be governed by the laws of Scotland. If either party requires to raise court proceedings against us in relation to any such dispute then these proceedings must be raised in Scotland.